Customers ask us
Can the move be canceled or rescheduled if the schedule changes?

Yes, the move can be canceled or rescheduled if the schedule changes. We understand that plans may change, which is why we offer flexible terms for rescheduling or cancellation.

How is the schedule adjusted, and what happens if there are delays on the moving day?

If unexpected delays occur on the moving day, we will keep you informed and make the necessary arrangements to adjust the schedule. 
Our goal is to ensure that the move goes as smoothly and stress-free as possible, even if delays happen.

When does the billing start, and how do you pay?

Billing begins the moment the moving truck arrives at the agreed departure address and the service starts. This ensures that you pay only for the actual moving time. The service also includes parking the vehicle, opening doors, and preparing the cargo space — these are all part of the moving service. The work is considered completed when the customer is satisfied with the result and ready to make the payment. The hourly billing ends when the move is fully completed — meaning all agreed items have been unloaded in their designated places and the customer is satisfied with the final outcome. In other words, billing continues until all work is finished and we leave the location.

What payment methods do you accept?

Payment methods:

You can conveniently pay using the following options:

Debit/credit card (Visa, Mastercard, American Express)

Cash

Installment invoice (You can get up to 12 months of interest-free payment)

E-invoice within 7 days (for business customers)
Payment link (we will send a link via text message or email)

MobilePay

The payment method is always agreed upon in advance, and before payment, you will receive a clear breakdown of the costs and billing basis.

Our Core Values

Punctuality

We arrive on time and deliver exactly what we promise — no delays, no surprises.

Care & Attention to Detail

Your belongings are handled with respect: careful packing, secure loading, and safe transport — every time.

Professional Team

Experienced, trained, polite, and physically prepared movers who follow strict safety standards.

Clear & Honest Pricing

No hidden fees or unexpected charges. Transparent rates and straightforward service agreements.

Flexibility & Personal Approach

Every move is unique — we tailor our services to your schedule, needs, and volume of work.

Full Responsibility & Insurance

Licensed company with liability and transport insurance — your belongings are fully protected in our hands.