Punctuality
We arrive on time and deliver exactly what we promise — no delays, no surprises.
Customers ask us
Questions, answered.
Everything about billing, payment, scheduling and how your move actually works. Don't see your question? Call us — we answer in minutes, not days.
Scheduling
Can the move be canceled or rescheduled if the schedule changes?
Yes, the move can be canceled or rescheduled if the schedule changes. We understand that plans may change, which is why we offer flexible terms for rescheduling or cancellation.
What happens if there are delays on the moving day?
If unexpected delays occur on the moving day, we will keep you informed and make the necessary arrangements to adjust the schedule. Our goal is to ensure that the move goes as smoothly and stress-free as possible, even if delays happen.
Can you handle urgent or same-day moves?
Yes. Depending on availability we can often organize your move on the same day or within 24 hours. Call 045 7871 3636 and ask.
Billing & payment
When does the billing start, and how do you pay?
Billing begins the moment the moving truck arrives at the agreed departure address and the service starts. This ensures that you pay only for the actual moving time. The service also includes parking the vehicle, opening doors, and preparing the cargo space — these are all part of the moving service.
The hourly billing ends when the move is fully completed — meaning all agreed items have been unloaded in their designated places and the customer is satisfied with the final outcome. In other words, billing continues until all work is finished and we leave the location.
What payment methods do you accept?
You can conveniently pay using the following options:
- Debit/credit card (Visa, Mastercard, American Express)
- Cash
- Installment invoice — up to 12 months of interest-free payment
- E-invoice within 7 days (for business customers)
- Payment link (we will send a link via text message or email)
- MobilePay
The payment method is always agreed upon in advance, and before payment you will receive a clear breakdown of the costs and billing basis.
How much does a move cost in Helsinki?
Our rate starts from €90/hour (truck 20–30 m³ with 2 movers) or €120/hour (truck 30–40 m³ with 3 movers) — fuel, kilometers and soft moving blankets to protect your items included; extras like stretch-film wrapping (€30), disassembly and packing help are priced separately. The price depends on the moving date and volume of work; fixed-price moves are also available. See full details on our pricing page.
How do you protect my belongings during the move?
We wrap everything in soft moving blankets — always included in the hourly rate. For extra protection we can also wrap your furniture in stretch film (€30), which gives the best defence against scratches, dust and moisture. We recommend it for valuable and delicate surfaces — you can select it in the quote form.
Service
Do your movers speak English?
Yes — every crew speaks English, and all quotes, contracts and communication are available in English.
Is my move insured?
Yes. We are a licensed company with liability and transport insurance, so your belongings are fully protected door to door.
Can I rent moving boxes from you?
Yes, we rent durable moving boxes and deliver them to your home in advance. We can also pack your entire home for you.
Our core values
What you can count on
Care & attention to detail
Your belongings are handled with respect: careful packing, secure loading, and safe transport — every time.
Professional team
Experienced, trained, polite, and physically prepared movers who follow strict safety standards.
Clear & honest pricing
No hidden fees or unexpected charges. Transparent rates and straightforward service agreements.
Flexibility & personal approach
Every move is unique — we tailor our services to your schedule, needs, and volume of work.
Full responsibility & insurance
Licensed company with liability and transport insurance — your belongings are fully protected in our hands.
Still have a question?
We'd love to hear from you! Whether you need a quote, have questions about our moving services, or want to plan your relocation — our team is ready to help.
Ask by email 045 7871 3636